Join our volunteer team at Citizens Advice Wirral –
Citizens Advice Wirral is looking for passionate individuals to join our trustee board!
As a trustee, you will play a vital role in shaping the future of Citizens Advice Wirral. Our Board of Trustees is responsible for setting the strategic direction of the organisation, ensuring sound governance, and overseeing financial and operational performance. Trustees work alongside our management team, who lead the day-to-day delivery of services, to ensure we continue to provide high-quality, accessible advice to the people who need it most.
Being a trustee is an opportunity to use your skills and experience to make a meaningful impact in your local community. 
Whether you bring lived experience or expertise in equity, diversity and inclusion, communications, digital or legal knowledge, your contribution will help Citizens Advice Wirral grow and adapt to meet new challenges
Why join us as a trustee?
By becoming a trustee, you will:
-
Champion our mission and help shape the future of our services
-
Support a well established and respected charity making a tangible difference in people’s lives
-
Develop new skills and experience, working alongside passionate and skilled professionals
-
Play a crucial role in advocacy and social change, ensuring the most vulnerable in our community receive the support they need.
If you are committed to fairness, social justice, and supporting people to improve their lives, we would love to hear from you. Join us in making a difference at Citizens Advice Wirral.
We are particularly interested in applications from Wirral residents who have used our services in the past, and we are actively seeking to recruit trustees from underrepresented groups, including people of colour and those from LGBTQ+ communities. Your perspective will help strengthen our work and broaden our reach.
For more information and to receive a candidate pack, email: volunteering@
****************************************
Current Vacancy: Volunteer Administrator
Are you someone who is IT-savvy, possesses excellent communication skills, and thrives as a team player? At Citizens Advice Wirral, we are actively seeking a Volunteer Administrator to be a key contributor to our mission. We welcome individuals of diverse backgrounds and experiences to apply, as we believe that diversity strengthens our team.
As a Volunteer Admin, you will have the opportunity to utilise and expand on your existing skills while playing a crucial role in ensuring the smooth operation of our Support Team. Your outstanding communication skills will be pivotal in contacting clients and handling various administrative tasks.
We value a collaborative spirit, and as a team player, you will shine through in supporting staff and volunteers from our various teams and projects, including our debt team, caseworker team, and the Macmillan caseworker team. If you’re passionate about making a positive impact, have a commitment to confidentiality, and want to be part of a dynamic and inclusive team, we encourage you to apply.
Join us at Citizens Advice Wirral and be a part of making a difference together!
****************************************
We have a wide range of other roles that our volunteers can get involved in.
These include…
Foundation Volunteer Adviser
Our Foundation Adviser role is a great way to introduce you to the world of advice. If you’re looking for an opportunity to help people in your local community and make a difference to their lives this is the role for you!
You will be provided with training and guidance to help support our Wirral residents with a variety of issues. In the foundation role you will specialise in Advice Appointments and email advice. This allows you time to prepare using our vast array of information resources, so you can provide appropriate advice and support for your client.
Being a good listener, with attention to detail and the ability to research information are key skills for this role. You don’t need to have any qualifications or experience as we will provide you with training to enable you to carry out the role.
Full General Adviser
Our Full General Adviser role is an option for those who have achieved the Foundation level and are looking for the next step in their role. It entails all aspects of the Foundation role, with the addition of supporting our clients through incoming calls on our Adviceline and outbound calls in response to partner referrals.
This can be really rewarding, speaking to people when they need us most, providing them with support and helping them in their time of need. As well as the skills outlined above, to do this role you will need to feel confident speaking to people on the telephone in order to ask questions and get to the root of the issue.
PIP Form Filling
This role will specialise in supporting our clients who need assistance with completing Personal Independence Payment forms. Personal Independence Payment (PIP) helps with extra living costs if a client has both:
- a long-term physical or mental health condition or disability
- difficulty doing certain everyday tasks or getting around because of your condition
This role will be perfect for those who really want to spend time with their clients and make a huge difference to their lives. To do this role you need to be a good listener with strong literacy, numeracy and IT skills.
Flourish Wellbeing Hub Triage Support
The new Victoria Central Hospital (VCH) Social Prescribing Hub; Flourish Wellbeing Hub, is looking for volunteers to take on reception-like duties in the cafe area of the hub.
You will provide a vital role in ensuring that users of the space are met with a warm welcome and ensure that service users “tell their story once” and are able to access the services they need in one place
You will be organised and able to work in collaboration with the following partner organisations; Citizens Advice Wirral, Age UK Wirral, Wirral Mind, Involve Northwest, Change Grow Live (CGL).